Emails Score — Effortless Agent performance tracking for Sales and Support managers
As the team starts growing, the number of customer interactions increases. It becomes very challenging for leaders to keep a track of agent performance. Going through 100s of long conversations every day is a behemoth task and resource-consuming.
We’re excited to announce the launch of one of the most requested features — Email Score. Our AI scores every email going out from your agents and provides a score to it based on industry-recognized parameters. It makes it easy to find the areas of improvement and see what needs to be changed in order to improve the score. Here’s a quick overview of how you can use it:
- Performance tracking for your agents.
By tracking the performance of your agents based on the email score, you can clearly understand who is excelling. - Routing emails based on performance.
Use email routing for your most important customers to the customer service agent who is best suited to handle their inquiries. - Coaching based on improvement areas.
It’s essential to give your team feedback to help them grow and improve. knowing the improvement areas beforehand will help you coach them better.
To know more you can directly Book a demo with our team or you can head over to Convosense and get started by signing up.
For any concerns/queries, feel free to reach out at sales@convosense.ai
